RETURN & REFUND

How do I return my order?
You always have the right to return or cancel your purchase within 30 days starting from when you received your package. The products must be unused, returned in their original condition and the original packaging with labels and tags intact. If possible, reuse the bag in which your goods were delivered. Affix the enclosed return label on the package and hand it in at the nearest Schenker delivery point. Remember to keep your return receipt from Schenker. It can take up to 14 days from when you hand in your return at the Schenker delivery point until you receive your refund.

 

How much does it cost to return an order?
All returns are free of charge, when using the enclosed return label.

 

How many days do I have to return an item?
You always have the right to return or cancel your purchase within 30 days starting from when you received your package.

 

When will I receive a refund after returning an order?
It can take up to 14 days from when you hand in your return at the Schenker delivery point until you receive your refund

 

How do I exchange an item for another?
If you would like to exchange an item for another item or size, please return the item(s) to us and place a new order.